Notice to new LWS support customers and new 8950 AAA customers
Alcatel-Lucent Worldwide Services supports Email Technical Support for warranty and contract customers only. This service is obtained by logging into the Alcatel-Lucent Online Customer Support Web Site at www.alcatel-lucent.com/support. For a contract which includes Email Technical Support, please contact the Contract Administration Group at (866)892-9537 between the hours of 8AM and 7PM Eastern Time.
If you have purchased a 8950 AAA support contract
You are entitled to official support from Alcatel-Lucent World-Wide Services (LWS). You may contact LWS by any of the following means:
If you have purchased 8950 AAA within the last 90 days
You are entitled to official support from Alcatel-Lucent World-Wide Services (LWS). You may contact LWS at www.alcatel-lucent.com/support.
If you are evaluating 8950 AAA for purchase or if you need sales information or if you
need technical support but do not have a support contract
For ALL technical support questions: Use the 8950 AAA Discussion Forum.
For pre-sales product questions: Send e-mail to tech-sales@8950aaa.com
For sales information: Send e-mail to sales@8950aaa.com
For queries from Alcatel-Lucent employees, Sales Teams, VARS and Resellers: Send e-mail to radius-internal@8950aaa.com
For any other non-technical requests: Send e-mail to tech-sales@8950aaa.com
NOTE: Once your warranty confirmation number or contract number is validated you will have access to Email Technical Support. Email Technical Support is located in the Tools section. Please allow 48 hours for warranty and contract registration entitlements.